1. Quality
HARV ensures that there are appropriate quality assurance systems in place. Quality assurance is any systematic process of checking to see whether a product or service being developed is meeting specified requirements. HARV have been awarded the Womens Aid Quality Mark.
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2. Professional Learning Organisation
HARV is committed to life long learning and ensures that all staff and volunteers are professionally trained to the highest and most appropriate standard. We aim to be an organisation that learns and encourages learning among its people. We promote exchange of information between employees hence creating a more knowledgeable and sustainable workforce. This produces a very flexible organisation where people will accept and adapt to new ideas and changes through a shared vision. HARV practices engaging in reflection to identify important elements of past events to identify what changes are important for the future.
3. Honest
HARV aims to be characterized by integrity and fairness and will act in an open and transparent way at all times.
Services respect and observe service users’ right to confidentiality and all service users are informed of situations where that confidentiality may be limited.
4. Autonomy
HARV believe that we have the ability to remain unique, strong and independent. We aim to be led by our values which are ingrained in the needs facing our client group. With this in mind we will continue to be run by women for women.
5. Empowering
Empowerment is a multi-dimensional social process that helps people gain control over their own lives. It is a process that fosters power (that is, the capacity to implement) in people, for use in their own lives, their communities, and in their society, by acting on issues that they define as important.
HARV services promote empowerment and self help to enable service users to take control of their lives and inform the delivery and development of services.
6. Equality and Intersectionality It starts from the premise that people live multiple, layered identities derived from social relations, history and the operation of structures of power. Intersectional analysis aims to reveal multiple identities, exposing the different types of intersectional and multiple discrimination and disadvantage that occur as a consequence of the combination of identities and the intersection of sex and gender with other grounds. https://www.unwomen.org/en/news/stories/2020/6/explainer-intersectional-feminism-what-it-means-and-why-it-matters
7. Consultative
The process of consulting communities about decisions which affect them directly. This can take the form of community surveys, focus groups or public meetings, for example. For Community Consultation to be truly effective, the views gathered from the Community will be used to inform future service planning and development within HARV.
8. Inclusive
HARV will take positive action to include all sectors of society in planning and other decision-making. Services provide independent institutional/individual advocacy and/or support to promote the needs and rights of service users.
9. Creative and Agile
HARV strives to see, develop and implement initiatives in a new or different way and aims to balance new ideas and services along with work strategies that are already working. Services operate within a context of relevant interagency cooperation, collaboration and coordinated service delivery.
10. Social justice
HARV aims toward the Ideal condition in which all members of a society have the same basic rights, security, opportunities, obligations and social benefits. Services demonstrate an appropriate and informed approach, relevant to their service users, that recognises and understands the dynamics and impact of domestic and sexual violence, within an equalities and human rights framework.
11. Safety
HARV believes that everybody has the right to be safe. Services ensure that all interventions prioritise the safety, security and dignity of service users and staff.
12. Great Governance
Services provide effective management of services so that service users receive a quality service from appropriately skilled staff.
